Did you find this answer helpful? Viagogo sells tickets from one fan to another, so it does not issue refunds - instead, it sells the tickets on again and passes the proceeds to the seller. Chargeback is also particularly useful where the cost of the tickets was under 100 and Section 75 doesn't apply. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. To sell tickets, a Seller lists the tickets in the Site database. But organisers of some of the events said GES SL could not possibly have all of the tickets it was advertising. How do I unsubscribe from your newsletter? Contact your bank or credit card company to verify the authorisation of payment to viagogo. Piggyback tickets may not be sold in the same listing. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. Many times a ticket might have wildly different prices to the face value, particularly for in-demand events. They are significantly safer th. For American Express this is the 4 numbers on the front, right hand side of your card. This content may be old or outdated. Shortly afterwards, event organisers received orders for the same quantities, in Walkers name. Letter to ask for a refund of an unsatisfactory wedding service, Faulty product? Get the transfer info. Crucially in your case, this means. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. Contact your bank or credit card company to verify the authorisation of payment to viagogo. StubHub sold $4.75 billion in tickets last year, taking in $1.1 billion in fees, according to eBay's annual report. Ask a question about Viagogo in Booking Services. Get a discount code to save on your internet security, Listen to podcasts and books for less with these offers, Get the ultimate broadband and entertainment bundle, Get great deals on existing and new plans, Have a clean house and save money with these offers, As chip designer Arm chooses to float in US Ex-chancellor warns London stock market now 'less attractive'. StubHub said it did not sell tickets speculatively and has no relationship with a company called Global Experience Solutions. 2.14 Substituted Seat Locations. 2.9 Seller's Confirmation Obligation. Have we let energy giants make too much profit? You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. You have fewer rights if you purchase tickets from a secondary ticket seller, like Viagogo. You also agree not to separately contact the Buyer at any time for any reason. Find the tickets that were originally transferred to you from your viagogo seller and continue these steps. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. You have told me that, while you are glad to have located the money, you were not satisfied with Viagogo's customer service and will not be using them again. What is the viagogo complaint handling process? Note that this is separate from any Tax viagogo is required to charge on its fees. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. To post a ticket for sale on viagogo You must first register with the Site. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. You will receive confirmation by email when the payment is made. 'In terms of the 9 delivery fee, this was refunded to the credit card the customer used for his ticket purchase in line with our standard procedure for any buyer refunds.'. If you can't make the rescheduled date, then you're entitled to a full refund. Ireland 39 reviews. What is the viagogo complaint handling process? I had a flight delay, can I get compensation? 6.9 Change or Suspension of Site. Such notice shall be deemed given one business day after the email is sent. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). the price it is sold for on the primary market). 'Our fraud team also carried out a full investigation to reassure the customer that there was no suspicious activity on his account. Why can't I see my order or sale in my account? If you click on them we may earn a small commission. The CMA's legal victory forces Viagogo to address alleged breaches of laws designed to protect consumers. Some links in this article may be affiliate links. We will be looking closely at this evidence to ensure that the order has not been breached. It can happen on any website where payments are taken. What a load of shit, this site needs to GO. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. Viagogo Won't pay me for my sold tickets. Shoppers are advised to double check card details when shopping on computers or mobile devices. The employee did not return requests for comment via LinkedIn or via StubHub, which was bought by Viagogo for $4bn in February last year. Ratings by category. Before taking this step we advise that you take a look at our advice on writing a letter before action. Viagogo should be the subject of a full criminal investigation.. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. 2.3 Username and Password. Can I deliver the tickets using a different delivery method? Viagogo says it does this but takes no other steps to prevent the practice. After you raised a dispute did paypal stop or refund deduction from card? Viagogo is a global online platform for live sport, music and entertainment tickets. Viagogo, based in Geneva, Switzerland, has not disclosed details of its . The information provided by Viagogo for GES is incorrect but the Guardian has established an link between the two companies. Sharon Hodgson, the Labour MP who co-chairs a cross-party group investigating ticket abuse, said: It shouldnt be for campaign groups, artists, venues or promoters to monitor a secondary ticketing website to ensure that it is acting legally. Either process allows you to get your money back, if you believe the goods you purchased are damaged, different from those described or didnt arrive. As shares tumble and costs soar Will the fast food giants ever deliver for investors? 2.9 a) Exception to Sellers Obligation to Confirm. Find out more about salaries and benefits at Viagogo. 0. This rating has decreased by -15% over the last 12 months. A source close to Viagogo said it had no other connections to Global Experience Solutions. 2.7 Payment Authorization. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. If we do find clear evidence that viagogo is not complying with consumer protection law, we wont hesitate to take action.The CMA secured a court order against Viagogo in 2018, forcing the company to ask touts to tick a box confirming they have any tickets they advertise. 7.5 Miscellaneous. If you paid by credit card If youve spent more than 100 and less than 30,000 you can claim on your credit card if something goes wrong. . This reader was hoping to see Paul Heaton and Jacqui Abbott on their 2020 tour - but it was rescheduled several times due to Covid and he then decided to re-sell the tickets. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). How sellers get paid How do I change my payment method for getting paid? As you could not provide the tickets for your sale 9799872, we have had to cancel this. Dec-23-2017 03:49 PM. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. I sold my tickets on Viagogo as a sate sale. Since their creation in 2006, Viagogo has expanded into 160 countries and established several lucrative partnerships with ticket vendors for live music, events and sports. You will need a username and password to access the Site and use the Services. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. To set one payment method as your default, under 'Payment options for selling tickets,' select the 3 dots next to the one you want as a default and then 'Set as default.' See Getting paid for your StubHub sale for info about when to expect payment. 5.1 Investigations. Answer (1 of 10): First, I would like to state that I have no personal experience with Viagogo, and I don't resell tickets on Viagogo, but generally speaking, the online secondary market for tickets (StubHub, SeatGeek,SeatGeel, etc.) We take no responsibility for such issues. This fee will be deducted from your payment. Learn more. Letter to ask for a faulty item to be repaired or replaced, Letter to request compensation for cancelled flights, Letter to report a problem with something bought on credit card, Denied Boarding EU Regulation (Regulation 261/2004 EC), a booking fee or service charge for every ticket in your order, the ticket received was invalid or not the ticket the buyer thought they purchased, buyers felt misled, thinking they were buying from a primary vendor, or by the costs and service fees. If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment. the particular seat or standing area your ticket is for, including the block of seats and row number. Pay by PayPal, a free service to pay online without sharing your financial information. Pros. However, the Members are the sole decision-makers in finalising the sale or purchase of the Tickets. Instead, write to them again: restate your claim, and the reasons for your complaint. Leave the Archive. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. How much does Viagogo pay per year? buyers felt they were not provided with full upfront terms and conditions of the ticket, or relevant details about restrictions including resale restrictions. While these do have an option to change the saved card details or address when you pay, the speed of the process means it is easy not to notice if one of them is incorrect. Its worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. Contact your bank or credit card company, ask the Financial Ombudsman Service (FOS). Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. From 17 January, it will have to make changes such as identifying when sellers are. How can I change my bank details for my resale order? This is so we can promote the sale of tickets and items that You list for sale. Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. But for its part, Viagogo having checked your account for evidence of fraud and not found any was understandably unwilling to issue a refund when the money had been paid to a card under your name, which you had seemingly registered on to your account. Pay in 10,000 for bonus. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. These steps apply to Personal accounts. To register, You must provide your real name, address, phone number, and email address. If you paid by debit card You can ask your card provider to reverse a transaction on your credit or debit card in a process called chargeback. However, when it gave you the final two digits of the sort code and account number, you didn't recognise them. In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. Under Section 75 of the Consumer Credit Act, your credit card company is jointly liable for any breach of contract or misrepresentation. The tickets were sold in October for 180, but so far I have not seen the money. Sellers: once your tickets have sold, viagogo charges a service fee. Tickets may be substituted with comparable or better seat locations without the Buyers approval. Be the first to hear about special offers. Project Mondo G is a Mercedes G-Wagen in a puffer jacket, New Honda's Civic: family car with rebellious bad boy in its line-up, Advert for the 1998 first generation of the Audi TT, Ford scrapping 1,300 jobs in UK amid European overhaul. We do not control the information provided by other users which is made available through the Site. And that is before you consider the millions of shoppers now using contactless payment services such as Apple Pay or Google Pay, or digital versions of a credit or debit card stored on a mobile phone. Join the 36,151 people who've already reviewed viagogo. 3. When she made her payment, she used a card you then used regularly, but which is now lying dormant and which you had both forgotten about. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. A spokesperson for Viagogo said it had strict measures in place to ensure the accuracy and compliance of listings and to prevent fraudulent selling, which are audited annually by a third party. Job Title. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. Instead, it was paid into the bank account that was saved on your Viagogo profile the one your wife had innocently entered years before. 2.8 Notification. Almost all retailers now have an option to 'save this card for faster check-out next time'. Our street address is 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. So its not int he sellers interest to sell fakes or not actually have the ticket. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. To be a member of this Site, You must agree to accept the terms in this Agreement. AXS cannot validate any tickets purchased from Viagogo, StubHub, or any unauthorised third party vendor. 3.1 Accurate Descriptions. This fee is displayed in the selling process and covers the cost of marketing your tickets to millions of potential buyers worldwide. Sellers: once your tickets have sold, viagogo charges a service fee. I offered my ticket for sale on Viagogo, and I recieved an e.mail that it is sold, they asked me to confirm the selling process and I did, but when I click on the button that would show me the buyer address it gives me "an error " !! Only some of my tickets have sold. and in April 2019 the court found Viagogo had misled consumers and ordered Viagogo to pay a $7 million penalty in October 2020. We only recommend purchasing tickets from AXS.com, the AXS contact centre, the venue box office, or the official venue . By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. If u look on official ticket sellers sites some actually tell you not to buy from viagogo . The average Viagogo salary ranges from approximately $178,831 per year for a Software Engineer to $178,831 per year for a Software Engineer . The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. Our customer service team has assisted this customer at length and provided all the information and proof he needed to identify the bank account in question. How do I change the email address on my account? This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. If it completes and they do not refund or you don't get your item then you can open a paypal dispute. If Viagogo does not tell you about a restriction on a ticket, it may not be honored at the venue. In future, if you have issues confirming or fulfilling . Madrid-based GES SL listed thousands of tickets, including more than 600 events in the UK, on the Viagogo website, which is Britains largest ticket resale platform. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. I have since learned that Viagogo pay Google well to turn up first in these searches making people believe that . We are no longer accepting comments on this article. As per its policy it put the tickets back up for sale, telling me that when another fan purchased the tickets I would be sent the money. The CMA, which has repeatedly clashed with Viagogo and StubHub over breaches of consumer law, is already scrutinising the merger of the two companies. We endeavour to rearrange delivery with the customer or arrange a collection point. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. Should you save for your child's future by opening a Junior Isa - and is it better to choose cash as interest rates rise or invest in stocks and shares? You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. 6.1 No Warranty. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. You also warrant that you own the tickets and are authorized to transfer or resell the tickets. And the viagogo 100% order guarantee covers both buyers and sellers, so rest assured, we've got . I entered the incorrect email when registering, how do I change it? Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. Red Hot Chili Peppers Tickets. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. Viagogo just like many other ticket sellers are modern professional con artists. Is commercial property a great value investing opportunity? Click the more button to email us. Viagogo doesn't sell tickets themselves, but provides a platform for resellers to sell tickets, in a similar way to Ebay or Gumtree. As you don't use this account any more, when Viagogo told you the final two digits of the card that the money had been paid back to, you didn't recognise them. Limerick, County Limerick 35 reviews; They sold for 369.60 a few hours after dropping them off on Tuesday 23rd of August 8 . We do not allow any commercial relationship to affect our editorial independence. A payment to viagogo will appear on the Buyer's payment method statement as "VIAGOGO EVENT TICKETS". And if life throws you a curveball - we give you the freedom to change your mind and resell your ticket, safely and securely.